1. Privacy policy
1.1. This Privacy Policy is intended as SIA FISH PROJECT registration number: 40203204583, address: 7a Matrozu street, Riga LV-1048 Latvia (hereinafter – the Seller) collects, uses and processes the personal information provided by the Buyer on the Seller’s website.
1.2. This Privacy Policy applies to the Seller’s website www.cavr.lv (hereinafter – the website), owned and managed by the Seller.
1.3. This Privacy Policy applies to the collection, use, publication, transfer and storage of personal data of Buyers or users of this website.
2. Data acquisition and use
2.1. Information is considered to be personal data, which the Seller receives from the Buyer, with the consent of the Seller and the Buyer, in order to comply with the terms of the concluded agreement, as well as to further contact the Buyer.
2.2. The acquisition of customer data takes place when the Buyer provides contact information or other data on this Internet site.
2.3. All Customers’ personal data is confidential, except as described in the regulatory enactments.
2.4. The seller also collects other data that is not relevant to a specific person – gender, age, language of communication, country of residence – collected for statistical purposes only.
2.5. By using the data obtained, the Seller may inform the Buyer about the goods, events and news related to the website.
2.6. At any time, the Buyer can delete his name from the target group list if he does not want information about the product, events and news.
2.7. The buyer’s data is used for the delivery of goods and fulfillment of obligations arising from the purchase contract.
2.8. The seller undertakes to do his utmost to ensure proper data security.
3. Changes in data
3.1. Customer data can be viewed on the website, section My account.
3.2. The seller undertakes to ensure the accuracy and appropriateness of the customer data obtained.
3.3. The Buyer informs the Seller about the change of data via the e-mail info@new.cavrold.garm.lv.
4. Access to data
4.1. The Seller may disclose Buyer Data if there is reason to believe that:
4.1.1. this information is necessary for the identification, detection or prosecution of a person who may cause any harm to another person or to the Seller, endangering his rights, property or activity, and to expose such and similar risks to other users of the website and/or persons;
4.1.2. this should be done in the light of the requirements of the regulatory enactments or if requested by the competent authorities;
4.2. The buyer, upon submitting a written request, is entitled to receive the following information:
4.2.1. what information was obtained about him, source of data when the last data changes were made;
4.2.2. for what purpose data processing and details of the recipients of data were performed.
5. Using Internet Protocol addresses
5.1. An IP address is a string of numbers that is automatically assigned to a computer every time a user logs in to their internet service provider, then the IP address can automatically identify the user’s computer.
5.2. The seller can collect these addresses for system administration and website audit purposes. The seller does not have the purpose of adding the user’s IP address to his or her personally identifying information, which means that every user’s session is registered, but the user himself remains anonymous.
5.3. Seller may use these IP addresses to identify users of the site in situations when it is considered necessary to ensure their behavior complies with the site’s terms of use or to protect the website or other users.
6. Cookies
6.1. Cookies are small text files that provide information on how often a user visits a website and what exactly the user is doing during his session. Cookies do not contain any personally identifying information, but if the user provides such information himself, this information can be combined with the data contained in the cookie.
6.2. The seller may place cookies in user computer browsers.
7. Security
7.1. The seller uses secure data systems and, if necessary, is also ready to take additional security measures to protect user data from disappearance, misuse and modification.
7.2. Access to the information entrusted to the user of the website is restricted to specially authorized Seller’s employees. The seller takes protective measures, but can not fully guarantee that there will be no loss of data, misuse or alteration of data.
8. Binding conditions
By endorsing personal data and/or other personal information, users of the website assert that they are bound by these privacy policy conditions and they acknowledge that the Seller is entitled to handle this information in cases and in the extent defined in this document.
9. Changes
9.1. These privacy terms can be restored at any time, and users are therefore encouraged to become familiar with them on a regular basis.
10. Shipment
10.1. The shipment will be accounted with a proper accompanying invoice.
10.2. During the week shipment takes place within 48 working hours after the receipt of the order for major urban centers, 72 working hours for remote areas. Orders received on weekends are sent the following Monday.
10.3. We deliver in special isotermal packaging with cooling elements to ensure that the cold chain is maintained until the caviar is delivered.
10.4. Delivery to Riga and Jurmala is free of charge, for the delivery prices inside EU/ worldwide please contact the seller info@new.cavrold.garm.lv or +37120220440
11. Order of goods After ordering the goods, you will receive an e-mail confirmation. Orders are placed on working days from 9:00 a.m. to 4:00 p.m Yes, the confirmation e-mail has not been received, please contact us at info@new.cavrold.garm.lv
12. Delivery of goods The goods are delivered to the following cities: Riga and Jurmala. Purchased goods are delivered via: courier or pick up at locations. All fees and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Shipping costs are displayed before the order is confirmed. Purchased goods are delivered to the address indicated by the Buyer within 1-3 working days. In exceptional cases, you have the right to send the goods up to 45 calendar days, informing the customers about it.
13. Product quality and warranty
13.1. The Buyer must inform the Seller in writing of the detected obvious defects in the quality of the Goods (damages to the packaging, inconsistency in quantity, etc.), but no later than within 1 (one) day from the day of delivery of the Goods to him (otherwise, the Buyer will not have the right to raise claims against the Seller for obvious Goods handed over). deficiencies). It is considered that, by ordering such Goods, the Buyer agrees to Purchase them under the following conditions and cannot make Claims due to Damages or defects in the Goods’ packaging in the future.
13.2. The product is covered by a quality warranty issued by the manufacturer, the specific term (duration) and / or other conditions, which include non-warranty conditions, are specified in the descriptions and / or warranty books and / or accompanying documents of such products.
13.3. The buyer, when selling a product of incorrect quality, has the right to:
13.3.1 request the elimination of defects in the Product free of charge; wow
13.3.2. request a free replacement of an incorrect quality Product with a Paris quality Product; wow
13.3.3. request a reduction in the price of the Goods; wow
13.3.4. unilaterally terminate the Agreement and the request to refund the price paid for the Goods.
13.5. The Buyer understands that the color, shape and/or other parameters of the Goods displayed on the Website may not correspond to the actual Product shapes, colors and/or other parameters due to the technical characteristics of the device used by the Buyer. Therefore, if you need more information, advice or instructions about our Products, please contact the Seller directly.
14. Right of withdrawal The buyer has the right to refuse the product within 14 calendar days from the moment of receiving the product. (Depending on the product, the buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of refusal is not applicable, yes The buyer is a legal entity. In order to use the 14-day right of withdrawal, it is allowed to be used only for the intended purposes, the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right. Yes, the goods are used inappropriately or damaged, careless handling of the product during use, not following the instructions in the instructions, yes, the original packaging of the product is lost, or, yes, its packaging is damaged, the online store has the right to pay the amount according to the decrease in the value of the product. In order to use the right of cancellation, you must submit a cancellation by sending it to the e-mail address info@new.cavrold.garm.lv within 14 days after receiving the goods. The Seller has the right to withhold the Product or return confirmation from the Buyer. Yes, the buyer has chosen a different shipping method than the cheaper type of shipment offered in the online store, the online store is not obliged to compensate the higher shipping costs. The online store is not responsible for the delay in the fulfillment of obligations or their non-fulfillment, or any other type of non-fulfilment, which has arisen due to circumstances and obstacles beyond the reasonable control of the online store. The online store reserves the right to refuse to sell the goods and to demand the return of the goods from the Buyer, if the price indicated in the online store is higher than its market price due to errors.
15. Dispute Resolution In matters that are not discussed in the terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia. The parties resolve all disputes between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute fails to be resolved through negotiation or correspondence, the Parties will resolve the dispute in the court of the Republic of Latvia, observing the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller can be referred to the Consumer Rights Protection Center or the court of the Republic of Latvia for resolution. The buyer also has the right to appeal to the European Union dispute settlement institutions.
16. Privacy rights The online store processes only the personal data entered by the buyer when ordering goods, such as name, surname, e-mail, etc. The online store transfers personal data to the transport provider/s to ensure the delivery of service goods. Yes You have expressly agreed to receive our marketing communications.